Frequently asked questions
Orders
How do I know my order has been received?
You will receive an order confirmation email shortly after checkout. If it does not arrive, please check your spam folder and then contact us.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We will try to make changes before your order is dispatched, but we cannot guarantee this. Once dispatched, you can still return it under our returns policy.
What if the item I want is out of stock?
Email support@mckiadistributors.com with the product and model you need, and we will tell you when the next delivery is expected.
Delivery
How much is delivery?
UK delivery is free. Other supported destinations are charged once per order at the local equivalent of £6, shown at checkout.
Where are orders dispatched from?
All orders, to every destination including the UK, are dispatched from our nearest warehouse, with tracking where available. If a product is ever available for dispatch from local stock, we will say so clearly on its product page.
Do you deliver to all UK postcodes?
Yes. Free delivery within the UK covers all UK postcodes, including the Scottish Highlands and islands, the Isles of Scilly and Northern Ireland. We do not currently deliver to the Channel Islands or the Isle of Man.
How long does delivery take?
For all supported destinations, including the UK, orders are normally processed within an estimated 1–3 business days, then delivery takes an estimated 3–8 business days after dispatch. In total, allow an estimated 4–11 business days from when you place your order. These are estimates, not guaranteed delivery dates. See our Shipping & Delivery page for details.
Will I get tracking?
Where tracking is available for your delivery, we will email it to you once your order has been dispatched.
Will I pay import duties or taxes?
No. All McKia orders are delivered duty paid (DDP). McKia arranges and pays the import duties, import taxes and customs clearance for every order, so you will not be asked to pay any import charges on delivery. The delivery charge shown at checkout is separate: UK delivery is free, and the standard delivery charge for other supported destinations still applies. If a courier ever asks you for an import charge, please contact us before paying and we will resolve it.
Which currency will I be charged in?
UK orders are charged in pounds sterling (GBP). South African orders are shown and charged in South African rand (ZAR). The currency you will be charged in is always shown at checkout before you pay.
Returns
Can I return an item?
Yes. You have 30 days from receiving your order to request a return. UK customers also have a statutory right to cancel within 14 days of delivery. See our Returns & Refunds page.
How do I start a return?
Email support@mckiadistributors.com with your order number, the item you want to return and the reason for the return. If the item is damaged or faulty, please attach photos. We aim to reply within 24 hours on working days with return instructions and the correct return address.
What if my item arrives faulty or damaged?
Contact us straight away with your order number and photos. We handle faulty items for you; you do not need to contact the manufacturer. Your statutory rights under the Consumer Rights Act 2015 are not affected.
Products
Are your products genuine?
Yes. McKia is a Nillkin dealer and sources Nillkin products from Nillkin's own supply channel. Each item carries its original Nillkin barcode.
Which keyboard layout do the Nillkin Cube Pocket keyboards use?
The standard colours use a US English, Mac-style layout (command and option keys, no £ key). The Deep Forest Black (Arabic layout) option shows Arabic and English legends. Please check the variant before ordering.
Will this case fit my phone?
Each case is made for the specific model named in its title. Please check your exact model before ordering.
Still need help?
Contact us at support@mckiadistributors.com and we will be happy to help.