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Returns and refunds

This policy explains how to return items bought from McKia. It does not affect your statutory rights.

Your right to cancel (UK customers)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of the day you receive the goods, without giving a reason. To cancel, tell us clearly by email at support@mckiadistributors.com, including your order number. You must then return the goods within 14 days of telling us.

Our 30-day returns
In addition to your statutory rights, you can request a return within 30 days of receiving your order. Items should be returned in the same condition you received them, with all accessories and, where possible, the original packaging.

How to return an item
1. Email us at support@mckiadistributors.com with your order number and the item you want to return.
2. We will reply with the return address and instructions.
3. Send the item back within 14 days of contacting us, and keep proof of postage.
Please do not send returns to our registered office, and do not send items back without contacting us first.

Return costs
If an item is faulty, damaged or not as described, we will cover the reasonable cost of returning it. For other returns, the cost of sending the item back is your responsibility.

Faulty, damaged or incorrect items
Please inspect your order on arrival and contact us promptly if anything is faulty, damaged or incorrect, with photos where possible. Your rights under the Consumer Rights Act 2015 apply, including a repair, replacement or refund where goods are faulty or not as described.

Refunds
Once we have received and inspected your return, we will email you to confirm whether the refund is approved. Approved refunds are made to your original payment method within 14 days of us receiving the goods back (or evidence that you have sent them). If you cancel under your statutory right, we will also refund the standard delivery charge you paid. We may reduce a refund if the item has been handled more than necessary to inspect it.

Items we cannot accept back
Items that have been personalised, and sealed items unsealed after delivery that are unsuitable for return for health or hygiene reasons, cannot be returned unless faulty.

Exchanges
The quickest way to get a different item is to return the original and place a new order.

Contact
Email support@mckiadistributors.com or WhatsApp +44 7541 474447.